Refund Policy

At ezbizsolution , operated by ezbizsolution , we provide third-party assistance and runner-related services.
We are not affiliated with any government or statutory agency.

Please read this Refund Policy carefully before placing an order. By proceeding with any payment, you acknowledge
and agree to the terms outlined below.

1. No Refunds for Completed Services

All payments made are final and non-refundable once:

  • The service has been processed or submitted
  • Any work has commenced on your behalf, including but not limited to:
    • Data entry
    • System login
    • Preparation or submission of documents

This is due to the time-sensitive nature of business services and associated administrative and operational costs.

2. Refunds May Be Considered (Case-by-Case Basis)

A refund request may be considered under the following circumstances:

  • You were charged more than once for the same order
  • You made payment but our team did not process your request within the agreed timeframe
  • Your registration has expired for more than 12 months, and the system no longer allows renewal
    (a RM20 service charge will be deducted from the refundable amount)

All refund requests under this section must be submitted within 1 hour of payment, together with
valid proof of transaction.

3. Refund Processing & Customer Response Requirements

Initial Contact

Once a refund request is approved, we will promptly contact the customer using the contact details provided during
the transaction (email ).

Response Deadline

The customer must provide the required bank account or payment details within 6 months from our
initial contact attempt.

Non-Response

If the customer fails to respond or does not provide the necessary account details within the 6-month period, the
refund request will be deemed closed.

Refund Expiration

After the 6-month deadline has passed without the required information, the refund amount will
no longer be available for reimbursement.

4. No Refunds for User & System Errors

Refunds will not be issued for the following reasons:

  • Incorrect or incomplete information provided by the customer (e.g. wrong registration number)
  • Change of mind after the order has been submitted
  • Delays caused by system downtime, public holidays, or third-party platforms
  • Rejections or issues arising from non-compliance, expired documents, or regulatory requirements

Customers are strongly advised to review and verify all information carefully before submission.

5. Cancellation Requests

If you wish to cancel your order before processing has begun, please contact us immediately.

  • If no work has started, a partial refund may be offered
  • An administrative charge will apply:
    • Minimum RM20, or
    • 10% of the total fee

6. Contact for Refund Requests

To submit a refund request (if eligible), please contact:

Ezy-Biz2u
Email: support@ezbizsolution.my

Please include the following information:

  • Full Detail
  • Payment receipt or proof of transaction
  • Contact number
  • Reason for refund request

Our support team will respond within 3 working days.

Note: By placing an order with ezbizsolution , you confirm that you have read, understood, and agreed
to this Refund Policy.